Make your operations faster, safer, and easier to scale.
Raedam Macula helps companies streamline IT and business workflows with pragmatic automation, clean integrations, and documented processes your teams can rely on.
Services
Short engagements or continuous improvement — tailored to your tooling and team maturity.
Workflow automation
Automate recurring work across email, ticketing, approvals, and reporting with robust logic and guardrails.
Systems integration
Connect PSA/CRM/RMM/accounting tools, synchronize data, and reduce duplicate administration.
Process design & documentation
From “as-is” to “to-be”: clear process flows, ownership, SOPs, and a prioritized improvement roadmap.
Operational analytics
Meaningful dashboards and KPI definitions — built for decision-making, not vanity metrics.
Security & reliability basics
Practical hardening, access hygiene, and monitoring recommendations that fit your operations.
Implementation guidance
Hands-on coaching during rollout: testing, training, change management, and adoption support.
Approach
Simple, structured, and measurable — so improvements stick.
Intake
We map goals, constraints, stakeholders, and current tooling — then set scope and success metrics.
Analysis
Identify bottlenecks, failure points, and quick wins. Define the “to-be” process with owners.
Build
Implement automations/integrations with versioned configs, logging, and a safe rollback path.
Rollout
Training, documentation, and monitoring — plus a short stabilization phase to ensure reliability.
Industries
We work best with organizations that value clarity, speed, and operational consistency.
IT & MSP operations
Ticketing, SLAs, escalations, reporting, and customer communication — optimized end-to-end.
Professional services
Standardize delivery, automate handovers, and keep project data accurate across systems.
Back-office teams
Reduce repetitive administration in finance, HR, and procurement with controlled automation.
Contact
Tell us what you’re trying to improve — we’ll propose a clear next step.
Request an intake
Send a short message and we’ll come back with a suggested scope, timeline, and what we need to start.
What to include
To get you a fast, accurate proposal, include:
- Your primary goal (e.g., fewer manual actions per ticket)
- Systems involved (PSA/CRM/RMM/accounting)
- Approx. volume (tickets, invoices, users)
- Any deadlines or constraints
Prefer NDAs? No problem — we can start with a standard mutual NDA.